FAQs
Orders and payment
What payment methods do you accept? PayPal, debit cards, and credit cards (Visa, Mastercard, American Express, Discover). All payments are processed through PayPal’s gateway. You don’t need a PayPal account to pay by card.
Can I cancel or modify my order? Yes, within 24 hours of placing the order. Email us with your order number as soon as possible. After 24 hours, the order has typically been processed and changes aren’t possible.
Shipping
Where do you ship? Within the United States only. We don’t currently ship internationally, to APO/FPO addresses, P.O. boxes, or US territories.
How much does shipping cost? A flat $4.95 on every order, regardless of size or weight.
How long does delivery take? 1–3 business days for processing, plus 5–7 business days for delivery. Total estimated time: 6–10 business days from order to delivery.
Will I get a tracking number? Yes. A shipping confirmation email with tracking goes out as soon as your order ships.
Returns and refunds
What’s your return window? 30 days from delivery. Items must be unused, in original condition with all tags attached, and accompanied by proof of purchase.
How long does a refund take? After your return is approved, refunds typically take 3–13 business days, depending on your payment method.
Who pays for return shipping? If the item is defective, damaged, or incorrect, we cover return shipping. For any other reason, the customer covers it.
What items can’t be returned? Custom-made, made-to-order, personalized items, and items marked as final sale at the time of purchase.
Products
What do you sell online? Men’s minimalist clothing in a neutral palette — pieces curated by the same team that handles alterations at the shop in Norwalk.
Are size guides available? Yes — size details are listed on each product page. If you have questions about fit between sizes, email us and we can help based on what we see daily at the alterations counter.
Can I have an online order altered at the shop? Yes. Drop the piece off in Norwalk and we’ll handle the work directly. The same tailoring service is available for anything else you bring in.
The shop and in-person services
What does the shop in Norwalk do? Alterations, dry cleaning, and tuxedo rentals. The same team that handles those is what curates the men’s clothing on the site.
Do I need an appointment for alterations? No. Stop in during business hours and we’ll take a look at what you’ve brought.
How much do alterations cost? Pricing depends on the type and extent of the work. Stop by the shop or email a description of what’s needed for an estimate.
Where do online orders ship from? Every order ships from Norwalk, California.
Still have questions
For anything not covered above, here’s how to reach us.
Gem European Footwear
Address: 35400 Ivy Ave, Yucaipa, CA 92399, United States
Email: [email protected]
Support hours:
Monday – Friday: 10:30 AM – 7:00 PM PT
Saturday: 10:30 AM – 5:30 PM PT
Sunday: Closed