Payment Policy

Accepted payment methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal

All payments are processed securely through our PayPal payment gateway.

How payment works

When you place an order, you’ll be directed to our secure PayPal checkout page. You can choose to pay with your PayPal account or use a credit/debit card directly through PayPal’s system.

You do not need a PayPal account to pay by card. PayPal processes card payments as a guest checkout option.

When you’re charged

Your payment is charged immediately when you complete your order. This secures your items and allows us to begin processing your order right away.

Payment security

All payment information is handled by PayPal’s secure payment system. We do not store your credit card or debit card information on our servers.

PayPal uses industry-standard encryption and security measures to protect your payment details.

Currency

All prices are listed in US Dollars (USD). Your bank or card issuer may charge currency conversion fees if you’re paying with a non-US payment method.

Failed payments

If your payment fails to process, you’ll receive a notification and your order will not be placed. Common reasons include:

• Insufficient funds
• Incorrect card information
• Card declined by your bank
• Payment blocked by fraud prevention systems

If your payment fails, verify your payment information and try again. If the problem continues, contact your bank or card issuer.

Order modifications and payment adjustments

If you modify your order within the 24-hour window, any price difference will be handled as follows:

• Price increase: We’ll send you a payment request for the additional amount
• Price decrease: We’ll refund the difference to your original payment method

If you cancel your order within 24 hours, your full payment will be refunded.

Refunds

Refunds are processed back to your original payment method within 3-5 business days after we approve your return.

The refund will appear in your account within 8-15 business days total, depending on your bank or card issuer’s processing time.

Contact us

For any payment questions or issues:

Gem European Footwear

Address: 35400 Ivy Ave, Yucaipa, CA 92399, United States

Email: [email protected]

Business Hours (Pacific Time):
Monday–Friday: 10:30 AM – 7:00 PM
Saturday: 10:30 AM – 5:30 PM
Sunday: Closed