Privacy Policy
Introduction
This Privacy Policy explains how Gem European Footwear collects, uses, and protects your personal information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information as described in this policy.
Information we collect
Information you provide directly:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed through PayPal)
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages you visit on our website
- Date and time of your visit
- Referring website
Order information:
- Products purchased
- Order history
- Communication preferences
How we use your information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your questions and customer service requests
- Process returns and refunds
- Improve our website and services
- Send promotional emails (only if you opt in)
- Prevent fraud and ensure security
- Comply with legal obligations
Payment information security
We do not store your credit card or debit card information. All payment processing is handled securely through PayPal’s payment gateway. PayPal maintains PCI-DSS compliance and uses industry-standard encryption.
How we share your information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
Service providers:
We share necessary information with trusted third parties who help us operate our business, including:
- PayPal (payment processing)
- Shipping carriers (USPS, UPS, FedEx) to deliver your orders
- Email service providers to send order confirmations
These service providers are required to keep your information confidential and use it only for the purposes we specify.
Legal requirements:
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
Cookies and tracking technologies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
Marketing communications
If you provide your email address, we may send you:
- Order confirmations and shipping updates (required)
- Promotional emails about new products or sales (optional)
You can opt out of promotional emails at any time by:
- Clicking the “unsubscribe” link in any promotional email
- Emailing us at [email protected]
You cannot opt out of essential order-related emails.
Data retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (tax records, transaction history)
- Resolve disputes and enforce our agreements
Order information is typically retained for 7 years for accounting and legal purposes.
Your rights
You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Object to certain uses of your information
To exercise these rights, contact us at [email protected].
California residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know:
You can request information about the personal data we’ve collected about you in the past 12 months, including categories of data, sources, purposes, and third parties we’ve shared it with.
Right to delete:
You can request deletion of your personal information, subject to certain exceptions.
Right to opt out:
We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.
Right to non-discrimination:
We will not discriminate against you for exercising your CCPA rights.
To submit a request, email [email protected] with “CCPA Request” in the subject line.
Children’s privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
Security measures
We implement reasonable security measures to protect your personal information, including:
- Secure payment processing through PayPal
- SSL encryption for data transmission
- Limited access to personal information by employees
- Regular security assessments
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
We will notify you of significant changes by email if you have an account with us.
Contact us
If you have questions about this Privacy Policy or how we handle your personal information:
Gem European Footwear
Address: 35400 Ivy Ave, Yucaipa, CA 92399, United States
Email: [email protected]
Business Hours (Pacific Time):
Monday–Friday: 10:30 AM – 7:00 PM
Saturday: 10:30 AM – 5:30 PM
Sunday: Closed